This means answering queries fast to get positive feedback, which will build their reputation and their ranking within the marketplace algorithms.” During this time of eCommerce expansion, sellers need a solution that allows their business to grow. Customers won’t hesitate to use a multitude of channels to communicate, especially when they have an issue that needs resolving, and expect the same level of service regardless of their choice. The deal follows an exceptional growth period for both companies, during which eDesk has continually evolved products with AI and beyond to give sellers more autonomy, while Aircall received a $120m investment in June.įoodtech startup Grocemania announces nationwide expansionĬommenting on the partnership, Alex Payne, CEO at eDesk, says: “We’re thrilled to have joined forces with Aircall, establishing a partnership that allows eDesk users to add voice to their suite of communications. With calls joining the existing email, chat and social support in eDesk’s central hub, shoppers will have faster access to online retailers, while sellers have the opportunity to reduce handling times even further. Research conducted by Aircall has discovered that 60% of US consumers consider voice to be their preferred way to reach online sellers, while phone calling is also the first customer service option that most Europeans choose at 46%. Aircall’s cloud infrastructure means calls can be distributed evenly amongst agents, who then access current information plus every interaction the company has previously had with the customer, thereby enabling more productive conversations. With this new native integration, eDesk ensures that all email, chat, social and inbound and outbound phone queries can now be handled in one inbox. LONDON–(BUSINESS WIRE)– eDesk, the eCommerce support specialist, has announced a partnership with cloud-based call centre solution provider Aircall. It does not store any personal data.Partnership provides online retailers with access to cloud-based phone calling capabilities, joining the existing eDesk suite that centralises their email, chat and social communications across eCommerce marketplaces The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. The JSESSIONID cookie is used by New Relic to store a session identifier so that New Relic can monitor session counts for an application. It allows the website owner to implement or change the website's content in real-time. This cookie is used by the website's WordPress theme. The cookie is used to store the user consent for the cookies in the category "Performance". This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Other. The cookies is used to store the user consent for the cookies in the category "Necessary". The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". The cookie is used to store the user consent for the cookies in the category "Analytics". Set by the GDPR Cookie Consent plugin, this cookie is used to record the user consent for the cookies in the "Advertisement" category. The _hssrc cookie set to 1 indicates that the user has restarted the browser, and if the cookie does not exist, it is assumed to be a new session. This cookie is set by Hubspot whenever it changes the session cookie. These cookies ensure basic functionalities and security features of the website, anonymously. Necessary cookies are absolutely essential for the website to function properly.
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